Refund policy

Returns & Right of Withdrawal

You have the right to withdraw from your online purchase within 14 days without giving any reason, in accordance with applicable consumer law.

For goods, the 14-day withdrawal period generally starts on the day you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the purchase within the applicable withdrawal period.

You can contact us at orders@parfumdorient.be.

Returns should be sent to:

Parfum d'Orient
Rue de Brabant 153
1030 Schaerbeek
Belgium

After informing us of your decision to withdraw, the goods must be returned without undue delay and no later than 14 days after communicating your decision to us.

Condition of Returned Products

Customers may inspect products only to the extent reasonably necessary to establish their nature and characteristics.

Returned products should, wherever possible, be returned in their original condition and packaging.

If a product has been handled or used beyond what is reasonably necessary to inspect it, we reserve the right to take into account any resulting reduction in value, where permitted by applicable law.

Return Shipping Costs

If you exercise your right of withdrawal because you have changed your mind, the direct cost of returning the goods is your responsibility, unless we have expressly agreed otherwise.

If the product is defective, damaged upon delivery, or you have received an incorrect product, please contact us before returning it. Where we are legally responsible for the return, you will not be charged the necessary return costs.

Uncollected Parcels / Mondial Relay

Orders shipped using Mondial Relay Collection Point delivery are not delivered to your home address. Customers are responsible for collecting their parcel from the designated Mondial Relay collection point within the collection period communicated by the carrier.

If a parcel is not collected within the applicable collection period, it may automatically be returned to us.

Please note that failure to collect a parcel does not by itself constitute a formal exercise of the right of withdrawal. If you wish to withdraw from your purchase, you should clearly inform us of your decision.

Any refund or costs relating to an uncollected parcel will be handled in accordance with applicable consumer law and the terms communicated to you before purchase.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if an item is defective, damaged, or if you receive an incorrect product.

We will assess the issue and provide an appropriate solution in accordance with your statutory consumer rights.

Exchanges

If you would like a different product, please contact us regarding the return of your existing item. Once the applicable return has been completed, you can place a separate order for the replacement product.

Refunds

Once we have received and, where appropriate, inspected the returned goods, we will process any refund due in accordance with applicable consumer law.

When the statutory right of withdrawal applies, we will reimburse the payments we are legally required to refund, including the cost of our least expensive standard delivery option, where applicable.

We may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been returned, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

After we issue the refund, your bank or payment provider may require additional time to process and display the transaction.

If you have any questions regarding a return or refund, please contact us at orders@parfumdorient.be.